Fact Sheet
Companies with a Global foot print.
| Name of Business | ORCHID VOYAGES PRIVATE LIMITED Registered under Indian Companies Act |
| Nature of Business | A well-established Travel Management Company, with a reputation of successfully implementing Managed Travel Programs to Companies with a Global foot print |
| Established | 1990 |
| Ownership | A Private Limited Company registered under the Companies Act |
| Industry Licenses | IATA License # 14-3-3532 2 Member, Travel Agents Association of India (TAAI) Recognised by Government of India |
| GST Registration | 29AAACO1567F1ZG |
| Office Location | ORCHID VOYAGES PRIVATE LIMITED No 4, First Floor, O’Shaughnessy Road Langford Town Bangalore – 560 025. Tel: +91 – 080 – 22221645 / 22233793 / 22225368 Fax: +91 – 080 – 22225303 E-Mail : |
| Website URL | www.orchidvoyages.net |
| Board of Directors & Management | Mr Ravishankar Krishna, Chairman & Managing Director Ms Vani Ravishankar, Director Mr Ramnath Khatokar, Head –Sales & Account Management |
| No of Staff | 15 as of 30 April 2019 (Include Implant, Operations Support, Back Office support, After Office support) |
| Main Scope of Business | Travel Management Solutions for midsized Corporates Meetings, Incentives, Conferences & Exhibitions Special Interest Tours & Corporate Events Standard & Customized Vacations |
| Reservation Systems (GDS) | SABRE (Primary) Galileo (Secondary) |
| Back Office |
Intram GAZEBO System
|
| Data Security & Protection | Data is stored in a Remote shared Server with a backup server located in a different location. Fool proof data protection standard followed with latest technologies |
| Data Handoff & Reporting | We are compliant with data hand off to any global reporting tool. Currently we are handing off data to TRX and iBank reporting formats |
| PCI DSS | We are PCI- DSS compliant as per IATA regulation for Credit Card Data Protection |
| Credit Card Transactions | Most of our transactions are managed through individual Credit Cards, Virtual Cards, Corporate Credit Cards such as AMEX BTA- (EDF enabled) We have facility for remote swiping of credit cards without the need for a physical card presence |
| OBT | We can implement Online Booking tool as per customer directive |
| Access to lowest GDS fares across all countries | Through SABRE Lowest Fare Finder |
SERVICE CONFIGURATION |
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|---|---|
| Dedicated Team of Travel Consultants | Implant – Team of 3 with a collective experience of 40 years in trade, Operations & Customer Support – With a collective experience of 60 years in customer service and support After office Support |
| Professional Evaluation | Our dedicated Account Management Team regularly analyzes and reviews travel program in order to identify every cost saving opportunity |
| Traveler Profile |
All clients’ travelers are required to provide/complete individual traveler details, which are stored in the Reservation System/Mid office system Mandatory elements required by the client as part of the Data Hand off Process are also updated in the Traveler Profile At the time of booking, this information is auto populated in the Reservation System |
|
Hot – News & Travel Alert
Traveler Tracking Security Services |
Discloses information regarding political unrest, travel security and industrial strikes in order for clients to determine necessary travel modifications, such as immediate evacuation As per Client’s directive, we can handoff PNR information to any of the Travel Security Tracking Agencies like ISOS etc. |
| Ticketing Expertise | A Team of Ticketing Experts with over 5 years of experience provide creative ticketing solutions with audit check to guarantee the lowest logical rates offered |
| Fare Quotations |
Two fare quotations will be provided: 1. The fare for the requested itinerary based on the Company’s Travel Policy, if no corporate fare is available 2. An alternative; the lowest logical fare available in the market. Quoted alternate fares can be mutually agreed upon based on the conditions and restrictions attached to such fares |
| Competitive Airfares and Airlines Seats confirmation |
Our business relationships with major airlines puts us at an advantage to offer competitive airfare Due to our close relationships with top of the line carriers, it has been proven that Orchid has a higher probability of obtaining confirmed seats on lower class of bookings We have world wide GDS access of our partner locations to view most competitive fares available in those countries which can be applied to bring about substantial savings |
| Vendors Negotiation | Our qualified and experienced Account Managers help assist our Clients in negotiating Corporate Deals with the Airlines, Hotels and Car rentals as also corporate contracting to conference and incentive packages |
| Our status as Preferred Agents | Include a wide variety of international Hotel chains, Coach Holidays, Cruises and Airline Holiday Programmes |
| Travel Insurance |
In association with Oriental Insurance Company we have access to real time issuance of Travel Insurance both at individual as well as Corporate Level We can enable negotiated corporate rates for issuing travel policies |
| Passport & Visa Service |
We assist our customers in obtaining Passports for their Executives We have outsourced the most trusted and reliable visa service agencies in key cities for processing the visa with status monitoring on a regular basis and feedback given to the travelers |
| After Hours Emergency Services |
In order to provide round-the-clock service to cover any conceivable request, our Clients travelers can reach the designated contact numbers on duty 24 hours/7days a week Our service covers last minute travel requests, ticket issuance, reservation changes, transfer requests, travel assistance and monitoring of flights and any irregularities |
| MIS Report |
We can upload data to any of the reporting tools available globally specially to iBANK & TRX reporting tools, through an in house travel data capturing system, we are able to provide comprehensive management information reports at multiple levels. This enables the Management Team to monitor and manage travel budget and travel patterns of our customers Customised reports are also available upon request |
| Foreign Exchange | We provide you with necessary foreign exchange in all currencies |
| Service Level Agreement |
Orchid is Corporate SLA Compliant which guarantees the performance standard is met and our services are delivered comprehensively. Regular meetings with our Account Management staff will review the performance periodically to correct the deviations to SLA if any |
| Risk Management | We have contingency plans in place to alert and to provide necessary assistance to travelers during any crisis situations |
Corporate Accounts – handled
Synopsys India Pvt Ltd
We are servicing this account for the last 11 years successfully. This is a Global Account of Travel Leaders Corporate